Contact Us
Whether you have a question about how we research and rank online casinos, want to flag something we may have missed, or need to point us toward a responsible gambling concern, this page explains how to reach the team behind US Online Casinos.
Who We Are
US Online Casinos is an independent comparison and review site focused on online slots and real-money casino sites available to players in the United States. Our editorial team researches, reviews and rates licensed casino operators so that US players can make informed decisions before they deposit. We are not a casino, do not accept wagers and do not hold any gambling licence ourselves.
Our reviews are produced by researchers who verify licensing, scrutinise bonus terms, check payment options and assess game libraries. Commission arrangements with some of the operators we list help fund this work, but they never determine rankings or ratings — you can read more about how we operate on our About Us page.
Reasons to Get in Touch
We welcome messages from readers, operators and anyone with a legitimate reason to contact us. Common reasons include:
- Editorial queries — a question about how a casino was assessed, or a factual detail you believe needs updating
- Responsible gambling concerns — if something on this site has raised a concern for you, or someone you know, we take that seriously. Our Responsible Gambling page has resources and support contacts; you are also welcome to write to us directly
- Corrections and complaints — if you believe any information on the site is inaccurate or misleading, please tell us with as much detail as possible so we can investigate promptly
- Legal and compliance matters — including questions about our Terms and Conditions or data handling
- Press and partnership enquiries — we consider legitimate editorial partnerships, but we do not accept payment in exchange for editorial ratings or rankings
How to Reach Us
The most reliable way to contact the US Online Casinos team is by email. Send your message to the address listed below, with a clear subject line that describes your reason for writing. We aim to respond to all genuine enquiries within two to three business days.
Email: [email protected]
Please include as much context as you can — for example, the page URL or casino name your query relates to. This helps us route your message to the right person and respond more quickly.
A Note on Responsible Gambling
If your message relates to problem gambling — for yourself or someone close to you — please do not wait for an email response. Immediate, free and confidential support is available around the clock from organisations dedicated to helping people who are experiencing harm from gambling:
- National Council on Problem Gambling (NCPG): Call or text the helpline on 1-800-522-4700, available 24/7
- Gamblers Anonymous: Peer support meetings and an online community at gamblersanonymous.org
- National Problem Gambling Helpline Chat: Live chat support at ncpgambling.org
You can also use self-exclusion tools offered directly by licensed casino operators, or contact your state's gaming control board to register a voluntary self-exclusion. Our Responsible Gambling page explains these options in full.
What We Cannot Help With
We are a comparison and information service, not a regulator or a casino operator. That means there are some things we are simply not in a position to assist with:
- Account or payment disputes with a casino — these need to go directly to the operator, and if unresolved, to the relevant state gaming authority
- Requests to remove or alter editorial ratings in exchange for commercial consideration
- Legal advice of any kind
- Verifying whether a specific casino is licensed to operate in your state — check with your state's gaming control board for authoritative information
Our Editorial Standards
Every message that raises a factual concern about our content is read carefully. If a correction is warranted, we update the relevant page and note the change. We do not alter editorial scores or rankings based on commercial pressure, and operators listed on this site cannot purchase a higher position. Our methodology covers licensing verification, bonus term analysis, banking options, game range and player protection measures — applied consistently across every site we review.
We value accuracy and will always acknowledge a genuine mistake. If you believe we have got something wrong, please write to us with the specific detail and any supporting evidence you have, and we will follow up.